FAQ’s - hibiscuspetalz

FAQ's

Ordering and Shipping

Our USPS ground shipping charges inside USA are as follows

4 oz bottle – $6.99

2 oz bottle – $4.99

If your product purchase is $55.00 or higher we offer you Free Ground Shipping.

Priority mail express – 26.99

Product Care and Maintenance

Store this product in a cool dry place.
We prepare these oils in very small batches, so the oil that you received has been made the same month you ordered, so once you receive the product its shelf life will be for 2 yrs. We use only glass bottles for packaging oils as it ensures your product stays pure and unaltered without the risk of contamination, resistant to chemical degradation and oxidation, making it an ideal choice for storing essential oils .

Returns and Refunds

Customer satisfaction is our first priority. If for any reason you are not happy with our product , you can return the unused bottle, within 60 days of purchase for a full refund. Unfortunately we do not refund the shipping charges. Please email us and we will work with you on this issue. For best results please be consistent in using this Oil.

Custom Orders and Personalization

If you are interested in custom order, personalization or wholesale order please email us and we will get back to you asap.

Contact and Customer Support

You can email us at hibiscuspetalz@gmail.com

Our representative will reach you within 48 hrs.

I did not receive an order confirmation?

If you have not received your confirmation email within 48 hours after your order is placed, please email Customer Service at hibiscuspetalz@gmail.com to provide further assistance.

What are the shipping methods?

Our USPS ground shipping charges inside USA are as follows

4 oz bottle – $6.99
2 oz bottle – $4.99

We offer free ground shipping for order purchases $55 or higher.

My order has been shipped but I need to change the shipping address?

Please contact USPS and update your address. If your package returns back to us due to any inconvenience, we will refund your order.

Where does hibiscus petalz shipped?

We ship to all 50 states. We do not ship to PO Boxes, private mailboxes and APO/FPO addresses. We also do not ship to U.S territories.

Do you ship internationally?

Hibiscuspetalz does not offer international shipping. We only ship throughout the U.S.

What should I do, if I have not received my order?

If the package has not reached the delivered address, please contact USPS with the tracking number and so you can complete the receipt claim process. After the process is complete, please email us at hibiscuspetalz@gmail.com for further assistance

The item(s) I received was damaged. I want to return my item. What should I do?

Customer satisfaction is our first priority. If for any reason you are not happy with our product , you can return the unused bottle, within 60 days of purchase for a full refund. Unfortunately we do not refund the shipping charges. Please email us at hibiscuspetalz@gmail.com and we will work with you on this issue.

Please add the order number in the subject line. In the body of the email, please give your name, and name of the product.

Items are missing from my order. What should I do?

We are sorry we left out a product from your order.Please email customer service at hibiscuspetalz@gmail.com within 60 days to receive your compensation. Please add “missing product” and order number in the subject line. In the body of the email, please give your name and the name of the product missing from your order.

How can I contact Hibiscus Petalz?

Please email Customer Service at hibiscusepetalz@gmail.com for any assistance. We will send a response within 48 hours.

Are your products cruelty-free?

Hibiscus Petalz do not test on animals.

Are your products safe for women who are pregnant or breastfeeding?

The products are good for postnatal women. It helps relieve pain for new mothers who suffer from body pain and aches during the crucial period of recovery. It can resonate well with women who prioritize both effectiveness and safety during their recovery process.

Are your products fragrance-free?

No, the product does not contain any added synthetic fragrance.

The products contain only natural herbs known for their beneficial properties.

We designed the products suitable for a wide range of users.